Privacy policy

Havn Driver · Effective September 27, 2026

Havn HQ LLC ("Havn", "we", or "us") provides Havn Driver to drivers delivering Havn orders in Washington, DC and San Diego. This policy covers the Havn Driver iOS, Android and web apps, their account services, and related driver delivery information. Contact hello@havnclub.com for privacy questions or requests.

Information we handle

• Account information: name, email, an optional phone number for dispatch to contact you, a protected password representation, email-verification records, account identifiers and sign-in sessions. Dispatch connects your account to your driver roster profile and assigned routes.
• Location: location coordinates, accuracy and capture time during an active route while the app is open, plus location checks when you arrive and complete a stop. We request the operating system's location permission. Collection stops when you leave the app, lock your phone, sign out or end the shift. You may deny or revoke location permission; delivery actions remain available and missing location is shown honestly.
• Delivery information: check-in and shift times, stop actions, delivery/failure notes, container-return counts, and proof-of-delivery photos. Photos can include an address, bag label or other information visible in the scene. Avoid photographing people or unrelated private information. We remove image metadata during upload processing and do not save proof photos to your photo library.
• Device and service information: push-notification registration identifiers, platform and notification environment, and information needed to authenticate requests, prevent misuse and diagnose failures. We do not request access to contacts, SMS history, microphone recordings or advertising identifiers.
• Support information: messages and details you choose to send when contacting us.

How we use information

We use this information to authenticate drivers, show assigned routes, coordinate deliveries, verify arrival and delivery, reconcile returned containers, recover work after connection loss, send account and route notifications, provide support, and protect the service. We do not sell driver personal information or use it for advertising or cross-company advertising tracking.

Who receives information

Authorized Havn dispatch and operations staff can access information needed to run deliveries. Delivery recipients may see delivery status and their delivery proof photos through a scoped tracking link. We use service providers for hosting and storage (Railway and configured private object storage), email verification (Resend), push notifications (Apple Push Notification service and Google Firebase Cloud Messaging), maps and navigation (Google Maps), and operational records and recipient notifications (Airtable and Twilio, where enabled). Providers receive the information necessary for those functions. Google Maps may receive IP address, browser/device information and map requests when maps load; see the Google Privacy Policy. Firebase collects installation identifiers and technical app/device metadata for notification delivery.

Opening a navigation app or phone app is your choice and is governed by that provider's practices. We may disclose information when required by law, to respond to lawful requests, or to protect rights and security. Service providers may process information outside your state or country.

Device permissions and offline storage

Camera permission enables proof photos; denying it prevents required photo capture without marking a delivery successful. Location and push notifications are optional. Manage permissions in your device settings. The app stores routes, pending actions and photos locally for offline work. Native sign-in credentials use iOS Keychain or Android Keystore-backed storage. Transfers to Havn use HTTPS and proof storage is private.

Retention and deletion

Account information is kept while your account is active. Delivery records, photos and location records are kept for delivery operations, support and reconciliation until they are no longer needed or you request deletion. Deleting your account removes your sign-in identity and sessions and starts a request to delete associated personal information, including linked driver records, location and photos.

We process verified personal-data deletion requests in Havn’s active systems within 30 days. Device/provider deletion may require additional processing: for example, Firebase states that installation-ID deletion can take up to 180 days after the deletion request to remove associated data from its live and backup systems. Records remain restricted to necessary operations and request fulfillment until erasure is complete. If a specific legal obligation requires retention, we explain the affected information, reason and retention period; we do not treat all delivery history as exempt. De-identified records may remain. Backup copies are isolated from ordinary use and removed through the provider's backup lifecycle; deletion must be reapplied before restoring data to active use.

Your choices and rights

You may request access, correction or deletion, or ask about applicable privacy rights, by contacting hello@havnclub.com. We may verify account ownership before acting. Do not send your password or identity documents by email unless we explain a necessary secure process. You can initiate deletion in the app or without installing it through our account and data deletion page.

Audience and changes

Havn Driver is an operational tool for authorized drivers and is not directed to children under 13. If you believe a child supplied information, contact us. We will update this page when practices change and use the app or another appropriate channel to explain material changes.